Zaripo
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Zaripo support

We’re here for you.

Even the little questions matter. Find an answer below, or get in touch with us.

Quick answers

I didn't receive my sign-in code.

Check your spam folder and make sure the address is typed correctly. Codes come from noreply@zaripo.app and expire after a short time. Request a new code if needed; if it still doesn't arrive, contact us.

How do I invite my partner or caregiver?

Open the Family tab, create an invitation and share it. They create their own account and join your household. The owner can change roles or remove access at any time.

Can I use the app without internet?

Yes. Records are saved on your device first and synced automatically when you are online again.

I see a 'conflict' screen. What should I do?

Two people edited the same entry. The app shows both versions side by side — pick the one you want to keep.

How do I export my data?

Go to Settings → Data and choose CSV or JSON for the selected child. Exports are free.

Is there a paid plan?

Paid purchases are not available in the current version. An optional Pro family plan is planned; final features and pricing will be shown before purchases become available. Core logging, history and data export are free.

How do I change a child's details or remove a child?

Open Settings → Children. You can edit, archive (history is kept) or permanently delete a child and their records.

Is Zaripo medical advice?

No. Zaripo is a record-keeping tool. For medical concerns contact your doctor, health visitor or emergency services.

Account & data

Delete your account and data

You can delete your account directly in the app:

  1. Open Settings → Data.
  2. Choose “Request account deletion” and confirm.
  3. Your access is revoked immediately and your account and household data are scheduled for permanent deletion from our servers.

If you are the sole owner of a shared household, transfer ownership or resolve other memberships first; a household that still has other members is kept for them. Data stored on your device is removed when you remove the app. If you cannot access the app, email us from your registered address and we will process the request.

info@zaripo.app